Privacy policy

Information you provide

Depending on your role and the features you use, records may include your name, email, phone number, organization membership, delivery and vehicle details, customer or referral contact information, deal numbers, trade-in details, credit shares, goals, earnings records, support messages, and photos you choose to upload. Only submit information you are authorized to share.

Account and device information

We process sign-in and session information to authenticate you and enforce account permissions. Notifications use device push tokens and your saved preferences. Hosting, authentication, and email services may process technical information such as IP addresses, request times, and delivery logs to operate and protect the service.

Where enabled, product analytics record screen categories and actions to understand usage, and diagnostic reporting helps investigate errors. The native app’s product events exclude customer names, deal details, pay amounts, and sign-in tokens. Native session replay is not enabled.

How information is used and shared

We use information to provide your workspace, calculate recorded progress, manage referrals and rewards, deliver requested account messages, answer support requests, and maintain security. Access depends on your account role and organization. Authorized administrators can access the operational information and reports permitted by the platform; this is not a public social profile.

Service providers process information needed for hosting, authentication and storage, transactional email, notifications, and enabled analytics or diagnostics. Information may also be disclosed when required by law or necessary to investigate misuse and protect the service. Customer and compensation information is not included in team leaderboard responses.

Photos, notifications, and integrations

You choose whether to upload a photo and can manage notification permissions in your device settings. Use customer-approved delivery photos. Dealership-system imports and integrations depend on the permissions and connections available to your organization; using NeverReset does not automatically connect a dealership CRM.

Optional delivery location

When delivering a vehicle, you may choose to share your current location with the customer through a private, expiring tracking link. Screen-only sharing stops when you leave the active screen. Where supported and explicitly permitted, background trip sharing can continue while the phone is locked; it stops on arrival, sign-out, manual stop, or after four hours. Device settings and connectivity can pause updates. We retain the latest received position and its accuracy and time, rather than a route history.

If traffic estimates are enabled, the routing provider receives the shared driver position and delivery destination to calculate an estimate. An authorized carrier connection may supply shipment status and arrival estimates. Customer links exclude private delivery notes, destination details and financial information. You can stop location sharing in the trip or revoke device location permission.

Retention, correction, and deletion

Account and work records remain in the service until removed through the applicable account and record-management processes. You can request access, correction, or deletion by contacting us. In the app, open Account and choose Request account deletion, or use the web request page.

We verify ownership and review associated records before confirming completion. Submitting a request does not immediately delete the account. Some records may need to be retained for legitimate accounting, security, dispute, or legal purposes; we will explain applicable retention when responding to your request. Contact us for the status of a request or questions about a particular record.

Your choices and security

You can update available account preferences, disable push notifications, sign out, and contact us about your information. Role checks and authentication restrict access, but no online service can guarantee absolute security. Never share a password or a single-use sign-in link. This professional workspace is not directed to children.

Contact and updates

Privacy requests: privacy@drivewithartie.com.

Support: support@drivewithartie.com · (855) 657-4157.

We may update this policy as the service changes. The date above identifies the latest revision.